How to share my MERCUSYS Smart Devices with family

With the Device Sharing feature, you can invite your families to manage the smart devices together.

Please Note:

1. Mercusys Cameras, Doorbells, and Robot Vacuums may be shared with up to five (5) Mercusys Accounts, and Other Smart Home Devices may be shared with up to eight (8) other accounts.

2. These accounts can access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera, but they cannot access the Mercusys Care cloud storage or change other settings on the camera.

3. Shared Doorbells will also provide quick response and Ring/Call Features

4. Please ensure that the firmware of your Mercusys device and your Mercusys app is up to date.

5. Some devices may not currently support the device-sharing feature, but the Mercusys app will inform you that the sharing feature is not supported by the device.

How to share device

1. Let the invitees launch the Mercusys app and choose "Sign up” to create their own Mercusys ID first.

2. Choose the device.

On your own home page, long-press the device you want to share, then tap Share. 

3. Enter the invitee’s Mercusys ID, then tap SHARE.

Note: Invitees have limited permission to control Mercusys cameras.

4. Let the invitee log in to the Mercusys app, go to Me > Device Sharing to check the invitation under Devices From Others, and tap ACCEPT. After that, the invitee can now manage this shared device.

How to stop device sharing

If you want to stop this device sharing:

1. Click on the Mercusys device on the home page and go to its control panel.

2. Tap Device Sharing, and click on the account you want to stop sharing.

3. Tap Delete to stop sharing the device with this account.

You could also click on Me > Device Sharing > My Devices > tap the Mercusys device you want to stop sharing > click on the account you want to stop sharing > tap Delete to stop sharing the Mercusys device with the account you have deleted.

Please contact Mercusys technical support with the following information if you cannot share Mercusys devices.

1) Your Mercusys ID; invitee’s Mercusys ID

2) The model number of your Mercusys device and its firmware version;

3) Mercusys app version