How to save and download videos from MERCUSYS devices
With a MERCUSYS camera, you can store the recordings on the cloud server (MERCUSYS Care subscription needed) or the SD card. Users can watch the video easily on the MERCUSYS app.
You may wonder if I want to export the videos and watch them on my phone or the computer, how should I do that? Here, we guide you on how to download and export camera recordings from the MERCUSYS app.
Manual recorded videos
Within the MERCUSYS app, you can manually record the live view or playback footage of your camera.
Step 1: Navigate to the live view or playback page and click the video recording button to initiate the recording of the current footage.
Step 2: The recorded video clips will be saved in "Playback & Download" and your mobile phone's gallery. You can further review them within the MERCUSYS app.
Step 3: On the MERCUSYS app's Download page, you can view and manage the manually recorded clips. Using the buttons at the bottom, you can quickly share the video or save it to your mobile phone's gallery.
Cloud video
Cloud video storage time is limited based on your MERCUSYS Care plan; expired cloud videos cannot be retrieved. Please export the videos to local storage in time if there are any important clips.
Step 1: Go to the Cloud Video page:
Entry: App-> Click to view the Camera-> Playback & Download -> Select Cloud Video
Step 2: Download video to MERCUSYS app
-Choose a cloud video you want to download
-Click the Download icon under Liveview screen, or click More symbol -> Download on the video list to start downloading.
SD card recordings
1. Export all the videos
Remove the SD card from the camera, and read the videos on a computer with an SD card reader.
2. Download detection events
-Connect your phone to the same WiFi network as the camera.
-MERCUSYS app -> Live View -> Playback & Download -> Playback -> Switch to SD card videos section
-Locate the detection video you want to download -> Download
*Kindly note that the availability of this feature may vary depending on the specific model, hardware, and firmware version. Please refer to your device's details to check if it is supported.
3. Clip and download Video
This feature enables users to cut and download desired video segments from continuous recording or motion-detection videos.
-Connect your phone to the same WiFi network as the camera.
-MERCUSYS app -> Me -> Playback & Download -> Playback -> Switch to SD card videos section
-Tap on the screen and click the scissors icon.
- Drag the timeline in the blank area horizontally to select the time when the video needs to be trimmed
- Move the arrows of the target video section to select the video duration you want to download -> Clip & Download
* Supported Video Length: 1-10 minutes.
* Kindly note that the availability of this feature may vary depending on the specific model, hardware, and firmware version. Please refer to your device's details to check if it is supported.
Note: The downloaded videos will be temporarily saved in the app, at which point you can already watch them locally without an internet connection. If you want to export the videos to your phone's memory and share them with someone else, refer to the instructions below.
How to export videos to the phone
-Go to Playback & Download -> Download
-Select and download the videos or pictures that you want to download; the files will be saved to the phone's album.
* Storage permission for the MERCUSYS app is required.
* Clearing MERCUSYS app cache will cause all files downloaded to the app to be deleted, please be cautious, especially when an expired cloud video has been downloaded to the app but not to the phone’s storage.