Cannot make MERCUSYS camera work with Google Home

Case 1. Get error “No compatible devices” or some devices do not show up on Google Home app

1. Check if the devices are available on MERCUSYS app. If not, please re-link them to the MERCUSYS app.

2. Speak the voice command "Sync my devices" to resynchronize the devices to Google Home.

3. Reset your devices and re-link them to MERCUSYS app. Then, re-link the devices to Google.

How to reset the MERCUSYS camera:  While the camera is powered on, press and hold the Reset button for at least 5 seconds until the LED blinks red. The camera will reset and reboot.

4. If your devices still can't be added to Google Home, please record the time of your last attempt to sync devices and contact MERCUSYS technical support.

Case 2. The camera is not responding to Google Home app or voice command

1. Check if the camera is able to respond to the MERCUSYS app:

Turn off Wi-Fi and turn on mobile data, and try to turn on or off the camera on the MERCUSYS app. Please check if the camera responds to your actions.

2. Check the signal strength of the camera if the camera has no response to the MERCUSYS app either. Please follow steps to check the signal strength:

MERCUSYS app > tap on the right top > Device Settings > Device info > tap the Wi-Fi icon to see the signal strength (the value of RSSI).

Strong: more than -50 dBm

Good to Average: among -70 dBm to -50 dBm

Poor: less than -70 dBm

3. Then follow the steps to improve the network connection if the camera’s signal is weak.

Step 1 Optimize Camera Placement. Position the camera closer to the Wi-Fi router, avoiding obstacles like walls, furniture, or appliances that can obstruct the Wi-Fi signal.

Step 2 Expand Wi-Fi Coverage. Consider a Wi-Fi Range Extender or mesh network to improve the signal strength throughout your home.

Step 3 Reduce Wi-Fi Interference. Keep the camera away from potential sources of interference like microwave ovens, Bluetooth devices, USB 3.0 devices, or baby monitors.

4. contact MERCUSYS technical support if the camera’s signal is fine, and record the Time of the last attempt to manage the device with Google Home.

Case 3. Get an error "Oops! Something went wrong with the camera stream" when watching a live stream of the camera on Google Nest/Chromecast

1. Check if the live stream can be loaded properly on the MERCUSYS app when using mobile data only.

2. Please place your Google Nest/Chromecast closer to your router to get a better network connection if live video streams well on MERCUSYS app.

3. Please check the MERCUSYS camera if you are unable to stream the live video on the MERCUSYS app.

4. Contact MERCUSYS technical support and record the specific time of the last failure to stream the video on Google Nest/Chromecast.